To reserve a place in the group, you have to pay 50% of the price of the program. The rest of the amount is paid no later than three months before the start of the program.
Booking and Refund Policy
In case the group does not use up the flight time
If the group has not used up flight time due to non-flying weather, we make a refund at the rate of 180.000 RUR for 1 flight hour per group. Billing per minute. Such a refund is not possible at the early termination of the program on the initiative of the client.
In what cases is a refund made?
We guarantee a 100% refund or transfer of the program to other dates in case of force majeure. These include natural disasters, civil unrest, epidemics, decisions of public authorities that make it impossible to carry out our program.
No penalty is provided if the participant who abandoned the program found a replacement.
When activating the ABS system outside of the avalanche threat situation, payment: 10.000 RUR.
When activating the ABS system
By the decision of the guide, a participant may be suspended from skating if the level of his technical or physical fitness does not match the level of the other members of the group – the participant significantly "slows down" the group, creates a danger for himself or other members of the group. In this case, the organizing company does not make any compensation.
Refunds are not made due to the inability to ride for the following reasons:
— illness or injury received both before and during the program;
— inability to ride due to fatigue;
— unwillingness or impossibility for the client to ride due to bad weather conditions or heavy snow conditions (provided that safe riding is possible on this day).
In which cases a refund is not made?